Frequently Asked Questions
Everything you need to know about shopping with ALDO
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your package directly through the 'Order Status' section on our website by entering your order number and email address.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Items can be returned either by mail or at any ALDO store location. Please note that final sale items and earrings are not eligible for return due to hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Apple Pay, and Klarna for interest-free installments.
How do I find the right shoe size?
To ensure the perfect fit, please refer to our comprehensive Size Guide located on every product page. We provide measurements in US, EU, and UK sizing, along with tips on how to measure your feet at home.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please check our 'Shipping Info' page for a full list of supported regions.
Are your products covered by a warranty?
We take pride in the quality of our footwear and accessories. If you encounter a manufacturing defect within 6 months of purchase, please contact our customer service team with your proof of purchase for an assessment.